Issued on: 2 June 2016
Revocation Instruction for EU Citizens
Goods delivered within one shipment
Right of revocation
EU citizens have the right to revoke the contract within 14 days without giving reasons.
The 14-day revocation period starts from the day you or a third party appointed by you (but not the carrier) has taken the goods into possession.
In order to exercise the right of revocation, you must contact us (wb4u GmbH, Bachtelstrasse 5, 8340 Hinwil, Tel.: +41 43 810 03 03, E-Mail: info@wb4u.com) by means of a clear statement (i.e., a letter, telefax, or E-mail) about your decision to revoke the contract. You may use the attached standard revocation form, but it is not mandatory. The standard revocation form or another clear statement can be filled in and communicated to us electronically on our webpage wb4u.com. Be sure to make use of this option, so we can send you a prompt confirmation (i.e., by E-mail) of receiving the withdrawal.
To comply with the revocation period, it is sufficient to notify us by invoking the right to revoke before the 14-day period expires.
Consequences of revocation
If you revoke this contract, we must return all payment received from you, including delivery costs (except for additional costs resulting from you choosing a delivery different from the one we offer, mainly a low-cost standard delivery) without delay and the latest within 14 days starting from the day we receive your notice of withdrawal from the contract.
Concerning repayment, we use the same payment method that you chose for the initial transaction, unless otherwise agreed; in no case shall fees be charged because of the repayment. We can refuse the repayment until we receive the goods or you provide us with proof of sending them back, depending on whichever action is earliest.
You must send or hand back the goods to us immediately. In any case this must occur at latest within 14 days starting from the day you inform us about revocation of this contract. The time period is complied with by sending the goods back before expiry of 14 days. You assume the costs of the return delivery. You must assume the cost for diminished value of goods only if the diminished value results from handling other than that necessary to ascertain the nature and functioning of the goods.
Goods ordered jointly but delivered separately
Right of revocation
EU citizens have the right to revoke the contract within 14 days without giving reasons.
The revocation period comprises 14 days starting from the day you or a third party appointed by you (but not the carrier) has taken the goods into possession.
In order to exercise the right of revocation, you must contact us (wb4u GmbH, Bachtelstrasse 5, 8340 Hinwil, Tel.: +41 43 810 03 03, E-Mail: info@wb4u.com) by means of a clear statement (i.e., a letter, telefax sent by mail, or an E-mail) about your decision to revoke the contract. You may use the attached standard revocation form, but this is not mandatory. The standard revocation form or another clear statement can be filled in and communicated electronically to our webpage wb4u.com. Be sure to use this option, so we can send you a prompt confirmation (i.e., by E-mail) of having received the withdrawal.
To comply with the revocation period, it is sufficient to send the notice (making use of the right to revoke) before the 14-day period expires.
Consequences of revocation
If you revoke this contract, we must return all payment received from you including delivery costs (except additional costs resulting from you choosing a delivery method different from what we offer, mainly a low-cost standard delivery). It must occur without delay and at latest within 14 days starting from the day we receive your notice of withdrawal from the contract.
Concerning repayment, we use the same payment method that you chose for the initial transaction, unless otherwise agreed; in no case shall fees be charged because of repayment. We can refuse repayment until we receive the goods or you provide us with proof of returning them, depending on which action occurs earliest.
You must send or hand back the goods to us immediately. In any case this must occur at latest within 14 days starting from the day you inform us about revocation of this contract. The time period is complied with by sending the goods back before expiry of 14 days. You assume the costs of the return delivery. You must assume the cost for diminished value of goods only if the diminished value results from handling other than that necessary to ascertain the nature and functioning of the goods.
Issued on: 21 April 2016
Revocation form
Revocation form (for EU Citizens) in PDF-format (477.7 KB)
Online dispute settlement
In accordance with Article 14 , Section 1 of ODR-VO: The European Commission provides a platform for online dispute resolution ( OS ) to find under http://ec.europa.eu/consumers/odr/.