• Inquiry

    Customer raises a question online.

  • Search

    wb4u is working on this.

  • Payment

    Customer is paying.

  • Procedure

    wb4u is carrying out the service.

Customer process

In detail

 

This description shows in an easy and obvious way how the whole procedure of opening a customer account occurs from starting to completing a customer transaction.

 

 

New customer

Registration procedure

Password

  1. New customer records basic data and generates his or her log-in data (password)

  2. New customer receives e-mail to confirm his or her e-mail address

Registered customer

Service selection procedure

search

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. wb4u confirms receipt of inquiry with a robot-generated email

  4. wb4u checks the inquiry

  5. wb4u accepts or rejects this inquiry with an e-mail

  6. wb4u searches for goods or services

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u carries out the order

  13. wb4u releases the order information

  14. Customer orders directly from supplier based on data received from wb4u

buy

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. Customer records and sends order data

  4. wb4u confirms receipt of inquiry with a robot-generated email

  5. wb4u checks the inquiry

  6. wb4u accepts or rejects this inquiry with an e-mail

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u carries out the order in the name of the customer or of wb4u

  13. Customer organizes transport of the goods

  14. Customer receives the goods directly from the supplier/distributor

  15. Customer pays customs, taxes, and VAT directly at delivery of goods (purchase abroad)

deliver

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. Customer records and sends delivery data

  4. wb4u confirms receipt of inquiry with a robot-generated email

  5. wb4u checks the inquiry

  6. wb4u accepts or rejects this inquiry with an e-mail

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u carries out the order in the name of the customer or of wb4u

  13. Customer receives the goods directly from the supplier/distributor

  14. Customer pays customs, taxes, and VAT directly at delivery of goods (purchase abroad)

search + buy

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. wb4u confirms receipt of inquiry with a robot-generated email

  4. wb4u checks the inquiry

  5. wb4u accepts or rejects this inquiry with an e-mail

  6. wb4u searches for goods or services

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u carries out the order in the name of the customer or of wb4u

  13. Customer organizes transport of the goods

  14. Customer receives the goods directly from the supplier/distributor

  15. Customer pays customs, taxes, and VAT directly at delivery of goods (purchase abroad)

search + deliver

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. wb4u confirms receipt of inquiry with a robot-generated email

  4. wb4u checks the inquiry

  5. wb4u accepts or rejects this inquiry with an e-mail

  6. wb4u searches for goods or services

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u releases the order information

  13. Customer releases the order based on wb4u order data in ist own name

  14. Customer pays the supplier for the goods directly

  15. wb4u organizes dispatch/delivery

  16. Customer receives the goods directly from the supplier/distributor

  17. Customer pays customs, taxes, and VAT directly at delivery of goods (purchase abroad)

buy + deliver

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. Customer records and sends order data

  4. wb4u confirms receipt of inquiry with a robot-generated email

  5. wb4u checks the inquiry

  6. wb4u accepts or rejects this inquiry with an e-mail

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u carries out the order in the name of the customer or of wb4u

  13. wb4u organizes dispatch/delivery

  14. Customer receives the goods directly from the supplier/distributor

  15. Customer pays customs, taxes, and VAT directly at delivery of goods (purchase abroad)

search + buy + deliver

  1. Customer logs in with e-mail address and password

  2. Customer records inquiry

  3. wb4u confirms receipt of inquiry with a robot-generated email

  4. wb4u checks the inquiry

  5. wb4u accepts or rejects this inquiry with an e-mail

  6. wb4u searches for goods or services

  7. Customer receives message via email that the offer is being put online

  8. Customer checks the offer online

  9. Customer decides to accept the offer

  10. Or customer rejects the offer -> END

  11. Customer pays wb4u the amount agreed on

  12. wb4u carries out the order in the name of the customer or of wb4u

  13. wb4u organizes dispatch/delivery

  14. Customer receives the goods directly from the supplier/distributor

  15. Customer pays customs, taxes, and VAT directly at delivery of goods (purchase abroad)